We want you to enjoy your purchases, but it for any reason you are unhappy with your products, please use the following returns processes.
Textiles/Soft Interior Products
If you’re not happy we’re not happy, so if you aren’t satisfied with your goods, the item(s) may be returned to us within 7 days of receipt. Should you wish to return any items please contact us by email at outlet@izziwotnot.com telling us what you want to return and the reason why and we will issue you a returns number, alternatively please call 0800 466 1221 and request a returns number for an outlet sale.
The returns number must be included in the parcel along with details of the products you are returning. Customers have a duty of care for their order during the cancellation period. We also ask that returned goods are sent with their original packaging. If products are not returned in this way, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
We are sure you understand, but for reasons of hygiene, we cannot refund or exchange unwrapped mattresses where the pack has been opened.
Unless goods are faulty or wrongly sent, any costs associated with returning an item must be paid for by you the customer. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for a refund or exchange if they have been damaged in the washing machine.
We recommend you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge.
Furniture Products
For your convenience and peace of mind, we recommend you utilise our Furniture Assembly Service to ensure your furniture is set up by trained technicians and ready to receive your new arrival. Once assembled, you will be asked to check and accept your furniture. If your furniture is faulty, we will replace the faulty part or the piece of furniture as soon as possible.
Where you are assembling the furniture yourself, please check it in advance, as once you have begun to assemble it you will not be able to return it. You have the right to cancel up to 7 working days starting after delivery. Goods must be returned with their original packaging. Please contact us to arrange the return of the goods to ensure the goods are returned to us in perfect condition. We reserve the right to charge a collection fee. Any costs associated with returning an item must be paid for by you the customer, unless goods are faulty.
If delivery of the goods is refused, or if you do not respond to the delivery notification left by the delivery company and the items are returned, you will be charged for the return of the order. A non-refundable collection charge will also be applied if a furniture collection is requested following delivery, unless the product is faulty.
None of the above conditions affect your legal rights when goods are faulty.
All furniture is supplied with an instruction manual. Please make sure that you read these instructions carefully and keep them safe for future reference, along with your proof of purchase.
Although we try our best, due to differing colour calibrations, we cannot guarantee an exact product colour match to the images displayed on the website. Photographs are for illustrative purposes only.
All Products
Returned items which are not in new or unused condition or which are returned after our returns period may not be credited to your account unless they are faulty. If products have been mis-use or not cared for following the instructions provided then a refund may not be credited to your account, unless the item was faulty.